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Pre-Conference Workshops


Register for the following Workshops through the
Main Conference Registration Site
*Pre-Conference workshops are an additional fee.
All workshops have limited availability

Medical Services Management (CPMSM) Certification Preparation Course
(Saturday, September 17 & Sunday, September 18)

Session Code: SA01
Time: 8:00 a.m. – 4:00 p.m.
Total CE Credits: 14.0
Presented by*: Karen Reed, Ph.D., CPMSM and Kathy Matzka, CPMSM, CPCS

The NAMSS Medical Services Management (CPMSM) Certification Preparation Workshop is a two-day interactive program designed to help you assess your knowledge of the CPMSM exam content and identify areas in which additional study is necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including accreditation and regulatory compliance; management of the credentialing processes; privileging; medical staff services administration; risk management; information management; and medical staff services operations, reviewed from the perspective of a variety of healthcare settings including hospitals, managed care organizations, ambulatory care settings, and CVOs. Participants will work through a series of interactive activities including scenario-based exercises and case studies supplemented with in-class learning facilitated by experienced NAMSS instructors. A key focus of the course is the development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes pre-workshop preparation materials which you will need to complete prior to class, as well as access to comprehensive supplementary resources to help you prepare for the exam.


Credentialing Specialist (CPCS) Certification Preparation Course
(Saturday, September 17 & Sunday, September 18)
Session Code: SA02
Time: 8:00 a.m. – 4:00 p.m.
Total CE Credits: 14.0
Presented by*: Mary Baker, DHA, CPMSM, CPCS and Renee Aird Dengler, RN, MS, CPMSM, CPCS

The NAMSS Credentialing Specialist Certification Preparation Workshop is a two-day interactive program designed to help you assess your knowledge of the CPCS exam content and identify areas in which additional study is necessary before you take the exam. This comprehensive workshop provides a high-level overview of the exam topics including credentialing and privileging; primary source verification; compliance with standards; and medical staff services operations. All are reviewed from the perspective of a variety of healthcare settings including hospitals, managed care organizations, ambulatory care settings, and CVOs. Participants will work through a series of interactive activities including scenario-based exercises and case studies supplemented with in-class learning facilitated by experienced NAMSS instructors. A key focus of the course is the development of a personalized study plan for post-workshop study and preparation to take the examination. The course includes pre-workshop preparation materials which you will need to complete prior to class, as well as access to comprehensive supplementary resources to help you prepare for the exam.


Credentialing 101
(Saturday, September 17 & Sunday, September 18)

Session Code: SA03
Time: 8:00 a.m. – 4:00 p.m.
Total CE Credits: 14.0
Presented by: Carol Cairns, CPMSM, CPCS and Geneva Harris, CPCS, CPMSM

A revamp of the popular program by the same name, this course will present the foundation elements of credentialing combined with information on the accreditation standards, as well as how and when to apply them. This course is a must-attend for anyone new to the field and is an excellent refresher for current MSPs who want to enhance their knowledge of credentialing.


Leadership Certificate Program Live Course
(Saturday September 17 & Sunday, September 18)
Session Code: SA04
Time: 8:00 a.m. – 4:00 p.m.
Total CE Credits: 14.0
Presented by: Stephanie Russell, CPMSM, CPCS and Merella Schandl, BS, CPCS, CPMSM

The NAMSS Leadership Certificate Program In-person Course is designed for MSPs dedicated to the field to expand on their experiences and gain the skills, confidence, and industry understanding to be stronger leaders within the industry..  A continuation of the online portion of the program, the in-person course will focus on a variety of topics, including team leadership (continued from online module), negotiations (continued from online module), critical thinking, and communications skills. This course offers a total of 14 CE credits. *Participants are required to complete the online portion of this program in order to participate in the in-person course.

Becoming Your Own Advocate
(Sunday, September 18 only)

Session Code: SN01
Time: 8:00 a.m. – 4:00 p.m.
Total CE Credits: 7.0
Presented by: Janet Wilson, CPMSM, CPCS and Maggie Palmer, MSA, CPMSM, CPCS

This comprehensive, interactive course is designed to help you increase your professional credibility and achieve your goals. Led by NAMSS instructors, this course provides MSPs with the skills they need to better advocate for themselves, their staff, and the safety of the patients they serve. Participants will develop enhanced written and oral presentation skills, receive guidance on how to successfully articulate new ideas and proposals, and explore effective negotiation skills and strategies for building coalitions at work. Participants will also learn how to develop a department mission statement and how to work effectively with differing management styles.


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Instructors teaching the certification preparation workshops are not involved in any way with the CPCS and/or CPMSM test development or administration process. Attendance at these workshops does not guarantee a passing score on the CPCS and/or CPMSM exams.